Customer Testimonials
Bought a dodge challenger from another town with issues. Had shottenkirk do a diagnostic and told me what the issues were. I opted to fix it myself at home. Shottenkirk was right and a main issue they addressed fixed my stalling issue. Sometimes it pays to know for sure rather than throwing parts at it. The lady at the desk was cordial and informative. Thank you! Would visit again 🙂
Service Department Great they pick up and deliver my car back
Very smooth and no pressure buying experience.
Great honest service.
I made an appointment and I was quickly seen. I was welcomed by Keith and the management team. They showed me the car I asked about and made sure I had everything I wanted in a vehicle available. I was shown not only a test drive but everything on the vehicle how it worked and how to customize it to me. I truly felt important and valued as a customer. I left with the vehicle I wanted at the price and financing that worked for me and my family.
The service staff are friendly and willing to work with you on what days to bring your vehicle in for servicing. The salesmen are very nice as well. Especially Luke Neuman. He does everything he can to make your experience pleasant. I highly recommend Shottenkirk.
Oil change and tire rotation only, mileage on invoice was way different than actual mileage for some reason.
Great experience with Shottenkirk!
Great experience working with Troy, Joe and Keith!
GREAT TERM to work with !
Salesperson listened to what I was specifically looking for found it let me know then when an issue arose let me know what was going on and today I drove away in new to me truck
Friendly and helpful. Always willing to make things eaiser.
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😊Excellent Service Department always gets me in and out Quickly! Matt one of the advisors is thee best in the business!
The Employees here are very ready and willing to help. They create a positive environment for their customers and provide their best! Gotta love it!
We have been a customer of Shottenkirk's for many years. We have purchased vehicles from them and take our vehicles for service there. We receive prompt and courteous service.
Fantastic people to work with when buying my 2024 Telluride Prestige SX.
I bought my new Kia Sportage this weekend and absolutely love it. Keith Foster was great to work with and answered all my questions. All the staff at the West Burlington store were great to work with.
My lease was ending in June and salesman Montel contacted me. I went in and he had a couple of Kia's to show me, I traded my Kia Seltos for another one. I went in with a price and Montel worked with me until we got it where I wanted. Montel showed me all the new accessories and explained them to where I understood. Whenever he was running around doing his "magic" he always made sure I was comfortable and asked if I needed a beverage. I was in and out in my new Kia the same ...
We have two Kias, a Sedona and a Sorento. We have them both serviced at Shottenkirk and have always been very happy with their service.
They are great. Even offered to take me home when I dropped the car off. Called to let me know what they needed to do and very professional.
They did a great job putting us in a car that we felt was the right one for us. Luke is a great salesman and did a good job working with us.
Vehicle purchasing made easy! Clear pricing and they underpromise and over deliver!
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they do good job an are friendly
Top Notch Service! So friendly and professional!! You keep my baby running great and have great communication during service! Tonya was so great to work with! Keep doing what you do!
service dept. figured out my problem and explained what I was doing wrong, and checked a recall while I was there. Shottenkirk does a super job keeping recalls up to date. Keith Foster has done a really good job helping us figure out the many new features on our new Kia. Remote start button on key fob is too small for our arthritic fingers.
coffee cheap gas & good service
In a time of uncertainty with parts, the Shottenkirk Service Center has done all they can to keep our family on the road. They even took the time to drop our car off at the house when we had no means of picking it up. Leaving there today, I’m confident in the staff and the tremendous work of service writer Tanya.
Very knowledgeable service center and sales staff! I always buy my vehicles from Shottenkirk. I know when I take my car or truck in for any kind of service, it will be serviced properly with great customer service. Never disappointed
great service great price great people ,will deal with them again thanks
I took my Jeep Cherokee to the Burlington Shottenkirk. They were awesome. I had to have my oil changed and tires rotated. i also explained to them that my heater was not working on the drivers side. Usually I would need to make another appointment but they worked me in and fixed it, then changed the oil. I want to especially thank Tanya Wilson and Matt for helping me and explaining what I needed done. I recommend this Shottenkirks as they were very helpful and considerate. I give them top ratings!!!
Tires rotated, synthetic oil changes, filters changed, breaks checked, all good!
I’m tired of people not being genuine, kind and helpful. So, I recommend Efran. Ask for him and at the very least, have a pleasant and professional experience. Lots of great inventory here too!
Love our new car! Has an amazing staff as well! 🙂
Awesome people. See ALEX if you need new or used car / truck.
Took daughters car in for an oil change and to check the tire pressure warning sensor (it won’t go off and tires are fine). Fixed both up quickly! Staff was helpful, friendly and efficient. Would highly recommend!
Very Friendly and helpful got me my car
A team of 4 staff members made our 5 star review happen. We purchased a vehicle over 2 years ago that we were not happy with, not due to fault of vehicle just wasn’t right fit for us. Salesman Adam Brown worked diligently for 2 weeks to find the perfect fit for us. When I say team effort I really mean it. While Adam had to be away for short time Joel filled in showing us the features and setting up my phone to blue tooth. Carlos and Joe worked with us on the “numbers”. We left Shottenkirk West Burlington with a vehicle ...
We didn’t get the truck until today & air conditioning was blowing cold air & it looked nice as it was cleaned up & a full gas tank ! Thanks guys !
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Friendly staff, good experience, had been a pleasure to trade the vehicle here!
I was recently in the market for an F-250 Super Duty, and found one online that I wanted to look at. I submitted a request for information online late in the evening. Much to my surprise, Montel Timmons quickly replied to my request. We chatted briefly about a trade in I had, talked about my extremely busy schedule, and determined it would be awhile before I could make it in. As things often do in my line of work, the schedule changed the next day and I was able to take my trade in down to Shottenkirk, and look at ...
sales staff was very helpful and Brent made my new car buying experience painless and memorable!
Keit foster is the best. A true asset to your dealership. He cares about what your needs ants are. 👍
Had a great experience! Derek and Carlos are the best!
Just had a remote start put in great service and reliable. Done with a quickness! Was awesome waking up and staying inside to start my car.
Had an emergency with my mother and Matt was the best at getting me in and on the road to the hospital in Cedar Rapids. It was more than a hectic week and Shottenkirks really saved my day. Plus to the gentleman who drove me to the Hospice House and back to see my dad while waiting.
Went in for warranty work on 2019 Sorento, drove off with a 2022, even thiugh wasn't really looking at trading! No pressure and very pleasant experience from start to finish!!
Everyone was super helpful. Letting me know what I needed. The lady in Service, Tonya was very friendly and helpful . Even helping by bringing my car around for me a I have trouble walking.
I cannot recommend Shottenkirk enough. I have had many vehicles and worked with a bunch of dealership. I have never had a company stand behind their product the way Troy and his team at Shottenkirk. I live 4.5 hrs away from the West Burlington dealership, so when I called about my A/C going out 2 weeks after I bought my 2018 F-150, I didn’t have a lot of hope for a resolution. Troy told me to take it to a local dealership and do whatever it takes to make it right. To date, they have spent almost $4,000 to make sure everything ...
Alex did a great job of showing us the ins and outs of the vehicles we were interested in. The attention to detail showed and was a big part of us purchasing a vehicle with Shottenkirk.
We had a great experience with Shottenkirk. They were not pushy, but very friendly and helpful. They answered my plethora of questions. Joel was great to test drive with and email back and forth about different vehicles. Alex was very helpful on our final test drive and closing the sale. Joe was super helpful and made the paperwork part easy. Thank you guys!!
They were very helpful and very fast. Thank you .
As part of repairing our Kia after an accident they sent our car to Shottenkirk to calibrate a sensor, excellent work, plus timely.
I’ve done business with three different Shottenkirks and they are all great. Definitely the Supper Store in West Burlington has a great group of workers in the parts and quick lane area.
Great place to purchase a vehicle. They go the extra mile for their customers! plus good service
Keith foster helped me. he was super nice and worked around everything. they gave me a good trade in for my car and made sure that I got into the car I was looking at. he was amazing and when I called about stuff that I may have missed he went and made sure I had not missed them. great guy and I will be back but not too soon I love my car.
Going to dealerships has never been something I enjoy, but my experience at Shottenkirk was outstanding! Matt, Luke and Justin had me in my new wheels in no time, and listtened to what I wanted.
Quick and efficient and friendly
I just purchased my Telluride through this dealership and they were wonderful to work with! Every person I was in contact with was fun, polite and made the process enjoyable and easy. I would definitely purchase with them again and recommend anyone else to do the same!
Matt Luers did a great job working with me, and explaining the new bells and whistles in my new Kia K5. Love the car!! Kia definitely didn’t disappoint on this model.
Matt took good care of us
We want to thank Alex for being so helpful with our purchase of our new Bronco. Very nice sales man, not pushy and very polite! Thank you Alex!
Alex and the team were amazing and extremely helpful with the purchase of my vehicle.
I want to shout out to Adam, this car buying experience was totally crazy and just how everything worked out with my new vehicle. Thank you Adam we will definitely be back.
We had a great salesman to assist us in finding the vehicle we wanted
They were super helpful and great to work with. I drove in from out of town to purchase the car and they had it ready to go so we could complete the process in one day!
sales lady was very friendly and helpful.
Ask for Luke Newlan, just helped us trade our old 2008 Ford truck in for a 2021 Ford Truck thanks Luke
Adam Brown in sales is absolutely the best salesperson I have ever met. I never felt pressured and he really made me feel important. i didn't feel anxious at all. it was the first time I felt comfortable and relaxed while trying to buy a vehicle. I will be recommending Adam to all my friends.
I purchased my vehicle from Shottenkiks. I do my oil changes at West Burlington and have Bryce Rose do my work, he does a fabulous job, quick and good work. Will continue to go there.
purchased my vehicle in september 2020. great vehicle. went back for routine maintenance, and received great service again.
Great inventory which made me by another new car! Also great service and salespersons. Shout out to Matt and Dylan!
Bought a 2019 Ford F150 pickup and the entire staff was friendly and professional. Shout out to Matt Luers for taking great care of me.
friendly salesman,easy to deal with.
the process was easy. Was disappointed that I didn't get a free oil change and my gas tank wasn't filled. I have bought several cars and a few trucks from Shottenkirk and an oil change and a full tank of gas was always included. Left .with an empty tank and left my truck with a half a tank of gas.
My 2018 F150 that I purchased from the Burlington store needed a few things looked at. The service dept went above and beyond to take care of it. I am over an hour away and they came and picked it up and brought it back when finished. 5 stars from me. Thank you
Had to have my airbags replaced. Due to a recall on my 2015 Ford Ranger. Great service.
the salesmen and sales managers are very helpful. they go out of their way to answer your questions. very pleasant people.
Service center helpful and curtious. Tech's do service in a reasonable time.
Quick and easy to deal with.
They are friendly and clean
I have always found the Shottenkirk Superstore to be very good working with me for with a quick response, excellent service, work done as requested. The staff is very friendly and easy to work with. I have probably bought at least 5 vehicles from them and the sales person is knowledgeable and good to work with.
Fast and efficient, what more can you ask. Friendly too.
They made a fair deal with us. Part of the deal involved a third party that was a little slow, but Shottenkirk helped us get it done. Shottenkirk could improve on there call back time with customers. We had some trouble getting a manager to call back but once he did he took care of the problem.
great service, good price, nice lounge to hang out at, nice service people
We purchased a used car from Shottenkirks in Burlington this week and were most impressed with the treatment that we got from the salesmen and the finance people. They went above and beyond for us. They explained how to operate all the bells and whistles on the car before we left the lot. This is the third vehicle we’ve purchased from Shottenkirks and have never been disappointed in their professionalism.
Great service and great staff
The salesman,Brent was very helpful. He helped us determine exactly what we needed and wanted. They didn’t have the car we wanted but he went the extra mile to find it and kept us informed during the entire process.
After I moved from West Burlington I tried a few other places but was disappointed in their service and now I just make a trip to West Burlington when I need service. This morning I was there at 8am, got an oil change, all of my filters changed and tires rotated. Pulled out of there at 8:45! Can't beat them.
They were so much help! They got me in a brand new jeep renegade without a hitch! Thank you guys ☺️☺️
Staff is friendly and not overpowering! I purchased my new 2020 KIA soul last year in September and am extremely satisfied with the KIA! Service department is sweet, even though it took me almost a year to put on 6000 miles! Prices are fair on all they do and have! I would highly recommend them to all who are searching for a new or used vehicle! It takes a lot to impress me and they have impressed me!
Very friendly, helpful, and explained all questions
I was very pleased with my shopping experience. At Shottenkirk you get a high-end experience that feels very personal. The staff was very friendly, the service was exceptional, and they had the truck I wanted. Will certainly do business with them again!
I’m happy to say I’ve not had a bad experience with Shottenkirk. Whether it’s for the service department or sales I have had positive outcomes each time. I had an appointment this past Saturday with Janna and am very happy with the end result. Troy P is always amazing as well. No complaints here 🙌🏻
friendly staff,, great service, fair price.
They are awesome great group of people helpful and go out of their way to make buying a car a great experience!!
Very courteous and helpful. Great finance dept. Definitely recommend!
They were awesome to work with when purchasing my daughters car.